Text message consent

NightKeeper AI is a brand of Westar Transportation LLC. This page shows every way someone can agree to receive our text messages, exactly what they see when they do, and what we send.

The program in short

Who sends: NightKeeper AI, a brand of Westar Transportation LLC. Every text names NightKeeper.
Who receives: owners of short-term rentals who use NightKeeper AI and agree to texts at their own mobile number. No one else.
Why: alerts about the owner’s own properties: what was reported, what we are doing about it and the next step; requests for the owner’s approval; and answers when the owner texts us.
Not marketing: we send no promotions, offers or sales texts.
Frequency and cost: message frequency varies with what happens at your properties. Msg and data rates may apply.

How owners agree to texts (the only way in)

Owners agree on the “Your mobile” step of sign-up in the NightKeeper AI app at app.nightkeeperai.com/signup. That step is behind the owner’s login, so the screenshots below show it. They are taken from the live app.

1. Create an account

The owner creates an account with their name, email and a password, and accepts the Terms and Privacy Policy. Nothing on this step signs them up for texts.

2. Confirm the email address

We email a code; the owner enters it to confirm their email.

3. “Your mobile”: enter a number and tick the text message box

The owner types their own mobile number. Under it is a checkbox. It is not ticked to start with, and the owner has to tick it to continue with a number. The wording next to the box is exactly:

“I agree to receive text messages from NightKeeper AI at this number about my properties, including verification codes. Message frequency varies. Msg and data rates may apply. Reply STOP to cancel, HELP for help. See the Terms and Privacy Policy.”

“Terms” and “Privacy Policy” in that sentence are links to our Terms and Privacy Policy.

The same step with an example number, (402) 555-0123, entered and the text message consent box ticked. — The same step with an example number entered and the box ticked by the owner.

If the box isn’t ticked, the app refuses the number with “Tick the box to agree to texts at this number.” Nothing is saved and nothing is sent.
When the box is ticked, we record the agreement with the date and time, the exact wording shown and the last four digits of the number.
We then confirm the number with a phone call that reads out a 6-digit code.
Entering a different number on this step withdraws the agreement for the old number.
The owner can choose “Skip for now”. Then no number is saved and we send no texts.

Vendors, cleaners, local contacts and guests

This program does not text them. Owners can list vendors, cleaners and local contacts in the app, but the app shows their consent as “not yet”, and we send no text to anyone whose own consent isn’t on record. Before we text any of them, they will agree to texts themselves, and we will add that path to this page first.

What owners receive

Examples (the details in brackets change):

“NightKeeper: Your guest at [14 Oak St] reported water on the kitchen floor. We haven’t confirmed it. We’re reaching your plumber now and will text you when they’re dispatched. Details: https://app.nightkeeperai.com/app Reply STOP to opt out, HELP for help.”
“NightKeeper: Your plumber for [14 Oak St] has confirmed and is on the way, ETA [40] min. The guest reported the leak; we haven’t confirmed it. Reply STOP to opt out.”
“NightKeeper: Approval needed for [14 Oak St]. [Ace Plumbing] quotes [$350], over your [$200] limit, for the leak your guest reported. Reply YES [4821] to approve or NO [4821] to decline. Reply STOP to opt out.”

Stopping texts and getting help

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any NightKeeper number to stop texts. You get one confirmation and no more texts. Alerts still reach you by phone call and email.
Reply START to turn texts back on.
Reply HELP (or INFO) for help, or write to support@nightkeeperai.com.
Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Mobile phone numbers and text-messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes, and are never sold or shared with any third party for their own marketing. See our Privacy Policy and Terms of Service.

Contact

NightKeeper AI, a brand of Westar Transportation LLC · support@nightkeeperai.com