Privacy Policy

What we collect

From owners: name, email, mobile number, property details, your vendors’ and contacts’ names and numbers, and your settings.

From guests and vendors who call or message: their number, what they say, and a transcript. Calls may be recorded, and callers are told first. Access codes you store are encrypted and are never read out or sent.

How it’s used

To answer calls and messages for your property, reach your vendors and contacts, alert you, and bill you. We don’t sell personal data.

AI processing and sub-processors (planned)

• Channel manager connection: Hospitable, through your own account, which you connect yourself.
• Telephony: a US carrier platform.
• Voice and language AI: providers whose API terms do not train on our data.
• Payments and sales tax: Stripe and Stripe Tax.
• Email: a transactional email provider on our own domain.

How long we keep it

Defaults, subject to legal review: recordings 90 days; transcripts 13 months; incident records 3 years; billing and tax records 7 years.

Contact

Privacy questions: dwhite@nightkeeperai.com.