We start with an integration plan
Before anything goes live, we work out the plan with you: which houses, which booking software, whose vendors get called and in what order, the spending limits, and when you want to be woken. You approve it, and you can change it.
NightKeeper connects through your booking software: OwnerRez today, Guesty coming very soon, Hospitable coming soon. Works with OwnerRez.
What NightKeeper takes off your phone
A local number on each house
Answered 24/7, on a number that belongs to the house, not someone’s mobile. The guest hears what happens next, and you’re woken only when your rules say so.
Your vendors, in your order
Your plumber, electrician or cleaner, or the owner’s own, called in the order you set and told the spending limit. Anything over the limit waits for a yes. Vendors bill the way they do today; NightKeeper never pays them.
Handled on the call
A complaint is dealt with while the guest is on the line, not left for the morning inbox. What was said, who was called and when is written down as it happens, with a timestamp.
Works with the owner, your way
You decide what the owner hears from NightKeeper, such as the record of a night’s problem or a repair that needs their OK. You stay the person they hired and the person they call.
Their night, wherever you are
The line covers the property’s local night, even when you and the owner are both abroad. Guests are answered in many languages. The guest line opens country by country, the United States first. Where we are.
Not an emergency service
Fire, a gas smell or anyone hurt: the guest is told to get safe and call 911 first, and you get a call right away. NightKeeper doesn’t send a vendor into an emergency.
What stays with you
Your owners, your agreements with them and the big decisions. NightKeeper doesn’t list properties, take bookings, set prices, touch booking money or pay vendors, and it doesn’t contact your owners except in the ways you choose. It’s software your team runs, not a manager, and it doesn’t replace you.