Join
Gold members join directly. Platinum and Black Diamond are by application, with a short conversation first, so we can make sure we’re the right fit for what you’ll ask of us.
Tell us about your household
Your homes, with where the water, gas and power shut-offs are, your appliances, alarm and how to get in. Your cars. The people allowed to call for you. The professionals you already trust: your attorney, doctor, insurance agent and roadside plan. Your preferences and loyalty numbers.
For Black Diamond, a pro from our checked network walks through each home with you and photographs the shut-offs.
Call or text one number
The AI answers on the first ring, day or night, and checks it’s you or someone on your list; for anything sensitive, it sends a one-time code to your phone. If anyone is in danger, the first thing you’ll hear is to call 911 (or your local emergency number).
We take it from there
Simple things the AI handles straight away, inside the rules you’ve approved. Anything that needs judgment goes to a person on our team, on the hours and response times we publish at launch. Home repairs go to your own vendors first, then to a pro from our checked network.
You stay in charge of the money
You approve anything over the limit you’ve set. Vendors, hotels and restaurants bill you directly, at their price. We never hold your money or pay on your behalf.
Everyone stays posted until it’s done
You, and the people you chose, hear what’s happening and when it’s finished.
Who does what
An AI that answers day and night, and people who handle what an AI shouldn’t.
Instant, every time
- Answers every call and text on the first ring
- Checks it’s you
- Life-safety first steps
- Calls your vendors and your roadside plan
- Arrival times and status updates
- Gets your attorney, doctor or insurer on the line
Judgment and follow-through
On the hours and response times we publish at launch.
- Anything urgent, new or sensitive
- Travel changes and lost documents
- A rental car after a breakdown
- Lifestyle requests and bookings
- Every Black Diamond request, owned by your Member Manager
The hands-on work
- Your own vendors first
- Then a pro from our network, whose license and insurance we check
- For roadside help, your own roadside plan
- They bill you directly