The basics
What is KnightKeeper AI?
A personal concierge membership for your household, coming soon. You’ll get one number to call or text about your home, your car, your travel or your family. Our AI will answer on the first ring, day or night, and people on our team will handle anything that needs judgment, on the hours and response times we publish at launch.
Is it an emergency service?
No. If anyone is in danger, call 911 (or your local emergency number) first. If you call us first, that’s the first thing we’ll tell you. Once you’re safe, we call your people and start on everything else.
Is it AI or people?
Both. The AI will answer instantly, every time, and handle simple things inside the rules you’ve approved. A person on our team will take anything urgent, new, sensitive or that needs judgment, on the hours and response times we publish at launch, and own every Black Diamond request.
How fast does a person respond?
We’ll publish response times for each tier at launch. We won’t sell a faster time than the people on duty can meet. Compare memberships.
What does “anything legal and moral” mean?
Black Diamond members will be able to ask for almost anything. We publish the short list of things we won’t do, for any member. Read the list.
Money
Who pays the plumber, the hotel or the tow?
You do, directly, at their price. We arrange it; we never hold your money or pay vendors on your behalf.
Is anything included besides the membership?
Our team’s time and the line itself, within your tier’s limits. Repairs, tows, bookings and visits are paid by you to whoever does the work.
Can I cancel?
Member terms, including cancellation and refunds, will be published before the first member joins.
Lawyers, cars and travel
If I’m arrested or detained, will you get me a lawyer?
We call your own attorney, or the legal plan you already have, and the person you chose to be told. We don’t choose a lawyer for you, we don’t give legal advice, and we don’t take money from lawyers.
Will you tow my car?
We call your own roadside plan, such as an auto club or the one on your credit card, and keep you posted until help arrives. We can book a rental car or a ride on your card. Towing itself isn’t part of the membership.
Do you work outside the United States?
Yes, by phone, wherever you are. For a medical or security emergency abroad, we connect you with the local emergency number, your embassy and your travel insurer.
Privacy and the company
How do you know it’s really me calling?
We’ll check the number you’re calling from and your name against your membership. For anything sensitive, we’ll send a one-time code to your phone. After two failed tries, the AI stops and passes it to our team.
Will my information be private?
We only use what you tell us to help you, and we only call the people and numbers you’ve given us. KnightKeeper’s privacy notice will be published before the first member joins.
Is KnightKeeper the same company as NightKeeper?
Yes. One company, two services: NightKeeper AI is software for short-term rental owners, and KnightKeeper AI is a personal concierge membership for households, coming soon. About NightKeeper AI.
When can I join?
KnightKeeper is coming soon, and memberships will be offered to the waitlist first. Join the waitlist.
How much will it cost?
Pricing will be announced at launch, before anyone joins. Joining the waitlist is free and commits you to nothing.